Support
Last updated 30 July 2026
Write to support@crownandacorn.app and a human will answer, usually within two working days. Tell us your realm name and what you were doing when something went wrong.
Common questions
A child forgot their PIN. A Keeper can set a new one in The Royal Charter, under Adventurer profiles.
I forgot my Keeper PIN. Keeper PINs are reset from the PIN & safety panel in The Royal Charter by another Keeper of the realm. If you are the only Keeper, email us.
Billing, invoices and cancellation. Open The Royal Charter → The Royal Treasury. Payments are handled by Paddle, our Merchant of Record; refunds follow our refund policy.
Adding a second Keeper. Generate an invite code in The Royal Charter and give it to your co-Keeper when they sign up.
Deleting our data. A Keeper can permanently close the realm from The Royal Charter. This erases the realm and every record in it and cannot be undone. You can also email us and we will do it for you.
Reporting a security problem
If you believe you have found a vulnerability, email support@crownandacorn.app with the details and please do not test against other families’ realms. We will confirm receipt and keep you posted while we fix it.