Terms of Service

Who may use Crown & Acorn

You must be an adult with legal capacity, and if you sign up on behalf of a household or organisation you confirm you have authority to accept these terms for it. Children use the service through Adventurer profiles created and supervised by a Keeper (the adult account holder). You are responsible for the children you add and for the content they see.

Your account

Keep your sign-in credentials and Keeper PIN confidential. You are responsible for activity under your account. Give accurate information and keep it up to date.

Acceptable use

You must not:

• use the service unlawfully, or for fraud, spam or harassment;
• upload content you do not have the rights to, or that infringes anyone’s rights;
• interfere with the security of the service — no malware, probing, scraping, or attempts to reach another family’s realm;
• reverse engineer, resell, redistribute, or circumvent plan limits;
• upload content that is harmful to children.

Your content

Household content — profiles, notes, quests, treasures, images and Council answers — remains yours. You grant us a limited licence to host and process it solely to operate the service for you. We may remove content that breaches these terms.

Our intellectual property

We own the service and everything in it apart from your content: the software, artwork, written material and the Crown & Acorn name and branding. You receive a limited, non-exclusive, non-transferable right to use the service within your chosen plan.

Service level and warranties

We work to keep Crown & Acorn available and accurate, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Plans, payment and subscriptions

New realms begin on a free trial of the Full Realm. When the trial ends you may subscribe or continue on Village Preview, which keeps one Adventurer and ten Treasures active. Nothing is deleted when a plan lapses.

Payment, billing, currency, tax, invoicing, renewals, cancellation and refund mechanics are handled by our reseller and are governed by Paddle’s Buyer Terms. Subscriptions renew automatically at the interval you chose until cancelled. You can cancel at any time from the Royal Treasury in the Royal Charter; access continues until the end of the period you have paid for. Our refund terms are on the Refund Policy page (30-day money-back guarantee).

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Suspension and termination

We may suspend or end access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may close your realm at any time from the Royal Charter; doing so permanently deletes the realm and its records. If we end your access, we will give you a reasonable window to export or retrieve your data unless the law or a serious security concern prevents it.

Liability

To the extent permitted by law, we are not liable for indirect, consequential or special damages, including lost profits, data or goodwill, and our total liability is capped at the fees you paid in the twelve months before the claim. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded.

You agree to indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

Changes, law and contact

We may update these terms; material changes will be announced in the app. Continued use after a change means you accept the updated terms. Questions go to support@crownandacorn.app.